Refund policy
Our Happiness Promise
We hope you love every piece you receive from KIZMIZ. If it isn't quite right, returning it is simple.
Returns
You may request a return within 15 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn and unwashed
- In its original condition
- With all original tags attached
- Returned in its original packaging, where possible.
Items that show signs of wear, washing, damage, or alteration cannot be accepted for return.
Starting a return
Simply email us at hello@kizmiz.com with your order number, and we'll guide you through the process.
Complimentary shipping & returns
We offer complimentary shipping and complimentary returns on every order.
Once your return request has been approved, we'll email you a complimentary prepaid return label together with simple return instructions.
Refunds
Once your return has been received and inspected, we'll let you know when your refund has been approved.
Refunds are issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hellokizmiz@gmail.com and include photographs of the item and packaging. We'll make it right as quickly as possible.
Need a different print?
If you'd prefer a different print or style, you're welcome to return your original purchase and place a new order once your refund has been processed.
Questions?
We're always happy to help.
Email: hello@kizmiz.com
We believe shopping for comfort should feel just as comfortable. If you ever need assistance, we're only an email away.