Shipping policy
At KIZMIZ, every order is packed with care and shipped from Berlin, Germany.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. During collection launches or promotional periods, processing may take slightly longer.
Shipping
We currently ship within Germany.
- Free shipping on all orders.
- Orders are shipped using trusted delivery partners.
- Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery Time
Estimated delivery is 2–5 business days after dispatch within Germany.
Please note that delivery times are estimates and may vary due to factors outside our control, including carrier delays or public holidays.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are unable to take responsibility for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Damaged or Lost Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@kizmiz.com so we can assist you.
Questions
If you have any questions regarding shipping, please contact us at:
Email: hello@kizmiz.com